Shipping policy
Last updated: September 2, 2026
Every SNDGRS order is handled with care and intention. The timelines below separate order processing from carrier transit so you know what to expect.
Order Processing
Orders are typically processed within 2–5 business days after purchase. Limited releases, holidays, or periods of elevated demand may require additional time. Once an order ships, we will email tracking information to the address provided at checkout.
Shipping Rates and Delivery Estimates
Shipping options and rates are shown at checkout based on destination, carrier service, and package details.
- United States: estimated 3–7 business days after carrier acceptance
- International: estimated 7–21 business days after carrier acceptance
Delivery dates are estimates rather than guarantees. Weather, carrier disruptions, and customs processing can affect transit time.
Address Changes and Cancellation Requests
Email hello@sndgrs.com within 2 hours of purchase if you need to request an address change or cancellation. Include your order number and the requested change. We will make reasonable efforts before fulfillment begins, but changes and cancellations cannot be guaranteed once processing has started or a shipping label has been created.
Preorders
Preorder terms apply only when a product is expressly marked Preorder before purchase. The product page will state the estimated shipping window. Production or logistics delays can occur; if a material delay affects your order, we will provide an update using the contact information supplied at checkout.
Tracking
Tracking may take up to 48 hours to show movement after the shipment confirmation email. Carrier scans, routes, and delivery estimates are controlled by the carrier.
Incorrect or Incomplete Addresses
Customers are responsible for reviewing the shipping address at checkout. Contact us immediately if you notice an error. If an order is delayed, misdelivered, or returned because the supplied address was incorrect or incomplete, additional shipping charges may apply before reshipment.
Packages Marked Delivered
If tracking shows delivered but the parcel cannot be located, first check the property, household members, neighbors, and any delivery image or carrier notice. Then contact the carrier and email SNDGRS within 7 days of the delivery scan. We will help open or investigate a carrier claim and determine the available resolution. A carrier investigation does not guarantee a replacement or refund.
International Orders
Unless expressly stated at checkout, recipients are responsible for customs duties, import taxes, VAT, brokerage fees, and other country-specific charges. Customs processing can delay delivery. Refusal or nonpayment of these charges may result in the parcel being returned; any refund will be handled under the Return and Refund Policy after applicable carrier or customs charges are assessed.
Damaged Shipments
Email hello@sndgrs.com within 7 days of delivery with your order number, photographs of the item and packaging, and a short description. Keep the item and packaging until our review is complete. We will work toward a replacement, exchange, or refund as appropriate.