Refund policy
Last updated: September 2, 2026
We want every SNDGRS order to arrive as intended and feel considered from delivery onward.
Returns
Eligible items may be returned within 14 days of delivery. To begin a return, email hello@sndgrs.com with your order number and the item you would like to return. We aim to respond within 1–3 business days.
To be eligible, an item must be unworn, unwashed, undamaged, free of stains or odors, and returned with original tags and packaging when available. After a return is authorized, the parcel must be handed to the carrier within 7 days. Use a trackable service and retain the receipt until your refund is complete.
Final Sale and Non-Returnable Items
Gift cards, customized products, and items expressly marked Final Sale or non-returnable before purchase cannot be returned. A product is not final sale merely because it is limited-run or produced in a limited quantity. This does not limit remedies available for damaged, defective, or incorrect items.
Complimentary U.S. Size Exchange
For eligible U.S. orders, SNDGRS offers one complimentary size exchange per item when the requested size is available. Request the exchange within 14 days of delivery. We will provide a prepaid return label for the authorized exchange. The original item must meet the return conditions above. If the requested size is unavailable, you may return the item under this policy instead.
Refunds
Returned items are inspected after receipt. We will email you when the return is accepted or if additional information is needed. Approved refunds are issued to the original payment method. After issuance, the credit typically appears within 5–10 business days, depending on the bank or payment provider. Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for shipping costs on discretionary returns. SNDGRS provides a prepaid label for an authorized complimentary U.S. size exchange and when an item arrived damaged, defective, or incorrect. We cannot accept responsibility for a return shipped without tracking or to an address other than the one provided in the return authorization.
Damaged, Defective, or Incorrect Orders
Contact hello@sndgrs.com within 7 days of delivery with your order number, photographs of the item and packaging, and a short description. We will review the issue and work toward a replacement, exchange, or refund as appropriate. Do not discard the item or packaging until the review is complete.